User research
We hold short interviews with real users and observe them using the current product. We separate the team's assumptions from the problems users actually face.
DOKI / Software
Software · Design
Good design is understandable before it is beautiful. We start by listening to your users, try the flows in a prototype and hand over a design system a developer can implement without asking questions.
- User research
- Interactive prototype
- Design system
- Handoff and guide
01 / What this service includes
Understand first, draw second.
Interactive prototype
We build the main tasks in a clickable prototype and try it with a handful of users. Every place they stumble turns into a design decision, fixed before any code is written.
Design system and handoff
Colour, type, spacing and components are documented with their states and usage rules. The handoff file includes measurements, behaviours and edge cases, so developers never have to guess.
02 / How it works
The five measures of a design
The sample view shows how a screen is assessed on five measures; your own product is measured in the first review.
ClarityAccessibilityConsistencyPerceived speedBrand fit
03 / Scope
Let's define the scope together.
We clarify the scope, deliverables and acceptance criteria together in the first meeting. The written quote lists that scope item by item; if the scope changes, the quote is updated as a new version.
We agree goals, deliverables and timing. Scope is defined for each engagement.
Deliverables
- 01User research
- 02Interactive prototype
- 03Design system
- 04Handoff and guide
04 / Process
How we move forward, step by step.
Each step ends with something concrete in your hands; we move on with your approval.
- 01
Discovery
We start by listening: the need, the users and the existing systems.
- 02
Design
We design flows and screens and move to development after your approval.
- 03
User testing
We try it with real users and fix where they stumble.
- 04
Handoff and guide
We hand over access, documents and the usage guide in full.
05 / Decision details
What to know before you ask for a quote.
What is included, what we need from you, timing and payment, all in one place. The exact scope and price are set in the written quote.
Included
- User research, a clickable prototype and a design system.
- Handoff files for developers.
- Three rounds of design revisions.
Not included
- Building the design in code (a separate development scope).
What we need from you
- Who your users are, and your current product if there is one.
- Your logo and any brand identity files.
Timing and delivery
- Timing depends on the number of screens and is stated in the quote.
What sets the price
- Number of screens and flows.
- How much user testing is needed.
Payment and aftercare
- For work agreed in person, the full fee is paid at the start.
- For remote work, half is paid at the start and half on delivery.
- We respond to every request within 12 hours.
- Meetings are held in Turkish; correspondence and deliverables are handled in the language of your choice with translation support.
- We work in person in Istanbul and remotely across Türkiye and worldwide.
06 / FAQ
The questions on your mind.
Tell us what you need; we will define the scope together.
Tell us about your projectCan we take only the design and build with our own team?
Yes. The handoff includes the design files, the component documentation and the prototype. We can also plan a short support period to answer your team's questions during development and review the built screens against the design.
How long does a project take?
It depends on scope. After the scope meeting we share the stages and an estimated schedule in writing; you follow progress in My account.
How is the price set?
There is no fixed package price. Once the scope is clear we prepare an itemised quote; nothing you have not approved is included.
Let's begin
Let's talk about your project.
Tell us what you need; we will define the scope together.