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Push notification

A short message an app or site sends to the user's device even when they are not using it at that moment; current devices and browsers require the user's permission.

  1. 01

    Why it matters

    A relevant notification sent at the right time is one of the fastest ways to bring a user back: an order status, an appointment reminder, a price drop. Unnecessary and frequent notifications, on the other hand, lead users to turn notifications off or even delete the app.

  2. 02

    Example

    A hairdresser's app sends a reminder notification the day before an appointment, and the booking can be cancelled or rescheduled from the notification with a single tap. The number of no-shows falls.

  3. 03

    Common mistake

    Asking for notification permission the moment the app first opens, before the user understands why they should allow it. A refused permission is very hard to win back later.

  4. 04
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