DOKI / Quick-setup package
Support ticket system
Handle customer questions as numbered tickets instead of a pile of emails. Every ticket has an owner, a status and a reply history.
- Numbered tickets and statuses
- Assignment within the team
- Saved replies
- Customer request page
01 / Who it is for
Software companies, online stores, service and subscription businesses.
A typical day
Three tickets on the same issue are merged, closed with a saved reply, and the customers receive a resolution note.
02 / Scope
Core modules
The core parts that come with the package. Additions specific to your business are discussed separately when we scope the work.
Assignment within the team
Saved replies
Customer request page
03 / License
Licence, rent and delivery
One-off licence
Paid once, with no rent afterwards. The first year of updates and support is included; after that a yearly maintenance fee applies. The source code is not handed over.
Monthly rent
Paid every month; you keep using it while payments continue. If a payment is late, you get a reminder first; then the service is suspended.
Delivery
Set up and handed over the next day if the software is ready, within one week if it is not. The product runs on Doki's infrastructure and we do the setup.
There are no screenshots on this page: images are added as the product is completed. The price is given in a written quote once the scope is clear.
Let's begin
Let's talk about your project.
Tell us what you need; we will define the scope together.