- Job title
- Clinic manager
- Sector
- Cosmetics
- Organization type
- 120-person company
- Joined
- Aug 2023
- Message
- 335
Two months ago, we moved our ceramic and bathroom decor shop—which we've operated in central Hamburg for six years—to a larger showroom three kilometers away. Our tax documents, corporate website, and all official records have been updated to the new address.
However, our old address is still showing up on Maps. Customers keep showing up at the old location, finding the doors locked, and complaining. An advertiser we spoke with advised us, "Let's delete the old listing completely and open a fresh profile with the new address, it gets approved much faster that way."
Our profile has over 160 genuine customer reviews accumulated over 5 years and a 4.8 rating. I'm terrified that if we delete it, all those reviews and our local search rankings will be gone for good. What is the proper way to update the address and get verified without deleting the existing listing and losing our reviews?