- Job title
- Site Manager
- Sector
- Leather
- Organization type
- boutique agency
- Joined
- Jul 2025
- Message
- 367
We run a B2B commercial kitchen equipment rental business catering to local companies in California. We set up Google Tag Manager on our website to accurately measure ROI from our marketing campaigns. But for the past month and a half there's been a massive discrepancy between our ad dashboards and our actual operational numbers.
Last month, the analytics dashboard showed 140 users submitting the quote form but our inbox only received 62 valid requests. anyway the ad platform shows amazing cost-per-conversion numbers but none of it translates to cash in the bank. An outside consultant we talked to said the trigger attached to the form button is double-counting on every click or page reload but didn't show us how to actually fix it.
How do we verify step-by-step in Tag Manager which tag fires on which user action? What is the standard way to stop false or duplicate counts and track only real form submissions?