What does the UI/UX design line item mean in an agency proposal, and should it be paid separately?

UX design is the architectural blueprint of a building, UI design is the paint and interior decor, and development is the actual construction work. If you start construction without an architectural blueprint, you'll end up having to knock down walls later.

Two years ago we skipped budgeting for design on a similar distributor portal, and the developer just did whatever he wanted. The dealers couldn't use the system, and we ended up spending an extra 70,000 TL on revisions just to fix the screens.

Accept that line item in the quote, but make sure a clickable prototype delivery is a mandatory condition. Once the team finishes the design have two of your distributors run through test orders on that prototype so you can catch friction points before any code is written.

We redesigned our cart flow with a UX specialist on our own site. Just cutting out two redundant steps in address selection and checkout significantly reduced our cart abandonment rate.

3 critical clauses that must be written into the contract: 1) At least two rounds of revisions, 2) Prototypes for all mobile and desktop screens, 3) Signed design sign-off document before coding starts.

speaking as a dev, when design files arent handed over ready to go dev time doubles agency keeping this separate is actually to your benefit.

Is the agency going to interview your distributors during this process, or are they just going to draft designs sitting at their desks in their office? UX design only proves its worth when you actually interface with real users.

Saved.

Generally correct, but one part is missing. Start with a small trial; don't commit to everything at once.

If you post the result here, it will help others too.

I'm in the same situation, that's why I'm asking. If you don't write this down from the start, it leads to arguments later.

If you have questions, write them; I'll answer as best I can.

i have a question but ask who prepared the quote and who will actually do the work.

if I were you, I'd go this route.

I have a question. Start with a small trial; dont commit to everything at once.

My questions are cleared up, thanks.

Here's how it went for us. Everything goes well for the first three months; problems arise in the fourth.

When you try to change everything at once, nothing settles. Of course, it varies if your situation is different.

Thanks a lot, I'll try it today.

Great work.

I went through the same thing.

Generally correct, but one part is missing. If it's your first time, start small; scaling comes later.

The biggest time-waster for us was not knowing who had the final say. Just leaving this note, it might be useful.