Google Maps listing shows wrong opening hours — who on our end can fix this?

The ownership transfer can take 3 days; in the meantime search for your shop on Maps just like a regular user and report Sundays as 'Closed' using the 'Suggest an edit' button. Sometimes a community edit gets approved temporarily within hours which can stop the bleeding right away.

Once you gain access, don't tie your business profile to a single personal email address. Set up an admin email on your company domain and make that the primary owner. That way, even if staff changes in the future, your company keeps ownership.

we went through the exact same hassle last year, our former waiter had set up the account. we sent an access request, and luckily the guy was cool about it and clicked the email link the next day to transfer it over... if you still have the former employee's phone number just call them and ask them to click the confirmation email so you don't have to wait 3 days.

note: I wrote this based on my own experience, it might not apply to everyone.

During the claim process, Google might ask for proof of ownership such as a business license or utility bill. Having your bakery's Gewerbeanmeldung and a recent electricity bill issued in the business's name ready to go will speed things up.

Waiting for a code by mail can sometimes take up to two weeks and the envelope might not even reach the bakery. If the video verification option appears after submitting the access request, upload a one-take video showing the shop sign, the counter, and you unlocking the door with your key; it usually gets reviewed within 24 hours.

we changed our sign and wrote the opening hours on the window but maps kept sending people over with the old hours. like unfortunately they don't remove 1-star reviews caused by wrong hours on maps either so sort it out asap.

3 urgent things to do right after regaining control: 1) Delete the former employee from the user list. 2) Mark public holidays as closed under 'Special hours'. 3) Leave a professional reply to the recent 1-star reviews saying, 'The incorrect hours in our system have been resolved, we apologize for the inconvenience.'

what happens if the former employee is acting in bad faith and hits 'Deny' when we send the access request? tbh do we lose the listing completely?

I'll try it.

We need to make a distinction here. If you get three different answers on a topic, the question was asked wrong.

Just because everyone does it doesn't mean it's right. If I were you, I'd go this route.

I'd appreciate it if you shared the outcome.

I completely agree. If it's your first time, start small; scaling comes later.

If I were you, I'd go this route.

I'm curious too.

I was thinking the same thing. Speed is a threshold issue; if you're already fast, making it faster changes nothing.

Hope this helps.

I agree.

thanks for writing this, that's the right way and tbh processes without records never improve, because you don't know what to fix.

if you have questions, wrie them; Ill answer as best I can.

Following... The answer varies greatly by industry; there is no one-size-fits-all rule.

Of course it varies if your situation is different.

The most overlooked point about edit google maps listing is this: Start with a small trial; don't commit to everything at once.