We run an academy that sells professional certification and corporate training programs for adults. Our monthly Google Ads media budget is around 120,000 TL, and we pay the agency a flat monthly management fee of 20,000 TL. So our total out-of-pocket marketing spend is 140,000 TL every month.
Yet for the past four months, the only thing the agency delivers is a 7-page PDF loaded with colorful charts. It only lists impressions, clicks, average click-through rate (CTR), and total spend. They tell us "we got 16,000 clicks this month, things are going great," but our sales team reports that half the lead forms have bogus phone numbers, and inbound calls are coming from totally irrelevant search terms.
In our quarterly review meeting next week, we want to impose our own template on the agency. What metrics and reporting breakdowns must I require so we can audit whether they're actually managing the budget well, pruning negative keywords, and driving real sales?