Site needs backups for security, agency says it's extra work

thanks this was very helpful. honestly the biggest time-waster for us was not knowing who had the final say.

hope this helps.

My perspective changed after experiencing that. Every "we'll look at it later" in a meeting means unbilled work.

Solutions that work at a small scale collapse when you grow; I learned this late. Just leaving this note, it might be useful.

Theres also a measurement aspect to this. like processes without records never improve because you dont know what to fix.

Of course, it varies if your situation is different.

Exactly like that. The harder it is to reverse a decision, the slower you should make it.

There's a part I don't understand. Processes without records never improve because you don't know what to fix.

If you post the result here, it will help others too.

Timely topic. Code without setup documentation isn't yours even if you have it.

Correct me if I'm wrong.

It's rare to find an explanation this clear.

I agree.

just a heads-up then everyone rushing into bakcups aren't being taken gets stuck at the same point.

people defend habits, not processes.. and i mean resistance comes from there... correct me if I'm wrong.

I'll try it.

I agree and I'd like to emphasize that. Weekly written progress reports are much more useful than asking for dates.

Proven by experience.

We need to make a distinction here. The answer varies greatly by industry; there is no one-size-fits-all rule.

I'm also curious if anyone does it differently.

I don't think this advice fits everyone. If acceptance criteria aren't written, when the work is done is open to debate.

If I were you, I'd go this route.

I didn't know that.

I agree. Everything goes well for the first three months; problems arise in the fourth.

Good luck with that.

I've been dealing with this for a long time. Don't hesitate to ask; those who don't ask always pay more.

Proven by experience.

I'd say don't rush. When you try to change everything at once nothing settles.

This is my opinion, I'm not claiming it's absolute truth.

Let me summarize what's been said so far. The cheapest quote is usually the least thought-out one.