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Agency is doing the design, price drops with every revision — how many revisions are normal and what's the limit?

GGizem Ö***Member
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QA Tester
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regional distributor
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Jul 2024
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257
#1

We paid 30000 TL to the agency for a new site design. Then revisions started: 'change color', 'move this button', 'edit menu'. The agency charges 3000 TL for every change. How many revision rights do we have, what's the limit?

The contract said '3 revisions included' but we asked for changes 5 times, and we paid an extra 6000 TL for the 2 extra revisions. By the end the total cost reached 36000 TL. How do these things work at other companies? Do they do unlimited revisions?

We feel the agency's pressure. After a while they start counting 'this is the 4th revision' and ask for money. Wish we had clarified this beforehand...

OOsman B***MemberCommunity member
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Most Helpful#2

The design revision process is limited by all agencies to control costs. Industry standard: 2-5 revisions included. Anything beyond that is charged extra.

The definition of a revision is important: 1 revision = 1 concept or 2-3 small changes. If you request changes to colors, fonts, and button positions separately, most agencies count these as separate revisions.

Suggestions for a successful revision process: 1) Have the number of revisions written in the contract. 2) Clarify the definition of 'one revision' (how many changes does it cover?). 3) Gather feedback and send it all at once (not 5 changes separately). 4) Ask if there's an unlimited revision package (might be more expensive). 5) Keep objections in writing.

GGizem K***Member
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Human Resources Manager
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workshop
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#3

This happened to me too. We agreed on 3 revisions, and they counted every button separately :) Then I asked another agency they said: 'we usually give 5-7 revisions no extra fee maybe we'd charge extra on the 8th revision'. So there are much better agencies out there.

EEbru K***Member
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early-stage startup
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#4

read the contract! anyway line 4 it says the revision count there. is there a monthly revision limit? otherwise you'll end up in a dispute.

OOsman K***MemberCommunity member
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117
#5

Revision Rights Checklist: - Is the number of revisions specified in the contract? - How many changes are allowed per revision (max)? - Is there an unlimited revision package (what's the price)? - Are revision requests in writing (email, form)? - What is the response time in days? - What is the end date of the design contract?

edit: typed from phone, sorry for typos.

GGamze K***MemberCommunity member
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Oct 2022
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#6

So how did you request your revisions? In writing or verbally? If it was verbal, the agency might say 'I forgot the count.' If you have a written request (email), that serves as proof.

OOkan A***Member
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#7

Revision fees are a very common issue! When making new agreements, always ask: 'How many revisions are included, and how much is each extra one?' Get it in writing. Define the feedback format before the design process starts (consolidate all requests into one list). This way you can reduce the number of revisions.

FFeyza S***MemberCommunity member
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251
#8

We experienced almost the exact same thing last year. If acceptance criteria aren't written, when the work is done is open to debate.

Proven by experience.

KKaan O***MemberCommunity member
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#9

I'm in the same situation, that's why I'm asking. Solutions that work at a small scale collapse when you grow; I learned this late.

When we decide without measuring, we always end up in the same place. I'm also curious if anyone does it differently.

RRamazan Y***New member
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#10

Absolutely. If I were to add anything: Any unwritten clause becomes a point of disagreement later, as both sides remember it differently.

FFatma N***Member
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#11

There is something to watch out for. When making decisions, write down the worst-case scenario too, not just the best.

I'm also curious if anyone does it differently.

MMert D***MemberCommunity member
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#12

It's rare to find an explanation this clear. The system lives on after delivery; maintenance is a separate line item.

If I were you, Id go this route.

AAlper K***MemberCommunity member
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#13

We got stuck at the same point for a while. The real issue isn't the number but what it's based on.

Start with a small trial; don't commit to everything at once.

DDoruk Y***ExpertCommunity member
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#14

You're right. When making decisions, write down the worst-case scenario too, not just the best.

Good luck with that.

TTülay K***MemberCommunity member
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#15

Let me share my experience. Code without setup documentation isn't yours, even if you have it.

If you have questions, write them; I'll answer as best I can.

KKerimMember
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Doki · Corporate website · 2025

#16

We experienced almost the exact same thing last year. In legacy systems, the most expensive thing is unknown dependencies.

Hope this helps.

EEfe A***Member
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Doki · Infrastructure migration · 2025

#17

I have a question. If code ownership isn't in the contract, you have no bargaining power when leaving.

Of course, it varies if your situation is different.

PPolat S***VeteranCommunity member
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Sep 2024
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#18

I feel the same way. Hasty decisions become decisions you have to fix six months later.

That's all, sorry if I went on too long.

TTuğçe Y***Expert
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#19

Thanks a lot, I'll try it today.

ZZerrin T***Member
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Doki · Interface design · 2024

#20

You're right. Start with a small trial; don't commit to everything at once.

If I were you, I'd go this route.

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