contract: 'two revision rounds included.' we finished the first round, it went well. in the second round i added other requests this time — text changes, image shifts, etc. the agency said 'rounds are over, anything after this is chargeable.'
but in the second round i listed requests we hadn't fully done as missing. for example 'this button doesn't open properly here, can you fix it?' — this isn't a new request, it's a bug fix. the agency says 'it's all the same thing,' but technically it's different.
it always gets messy. what is a revision, what is a bug, what is an 'extra request'? is a text change on a site a revision or an extra? is the agency right to ask for money, or should it be covered by the quote?