- Job title
- Customer Relations Manager
- Sector
- Livestock
- Organization type
- 40-person manufacturing company
- Joined
- Apr 2025
- Message
- 9
I had my website design done by an agency. The contract said 'unlimited revision rights'. The manager and architect pushed for 15 revisions saying 'let's change this a bit'. Then the agency said: 'we counted unlimited as design phase only, now it's dev phase, extra fee needed'. I feel like I got scammed.
Terms like 'revision rights' in contracts are very confusing. 'Unlimited' vs. '3 revisions + fee after' vs. 'limited revision scope'. What is the standard? Where is the fairness?
How should revisions be defined? Is a color change a revision, or a structural change? Layout changes? Should customer expectations or agency expectations count?