- Job title
- Front office accounting
- Sector
- Logistics
- Organization type
- 20-person company
- Joined
- Mar 2023
- Message
- 42
im a toy retailer, buying wholesale from china. chose china source because its cheap. but customers bring toys back saying 'it broke, plastic' after 1 week. i say 'manufacturing defect' but the customer doesnt want an exchange they want a refund.
I'm stuck in a dilemma: I have high-quality sources (not from China but from Europe) but my margins are halved. If I improve quality, prices have to go up—do customers run away if they say it's 'expensive'? What are others doing?