I shut down the company at the end of 2022. Two years have passed, so I can finally write about it with a clear head. I'm not posting this to scare anyone; while I was sinking, every article I read was either a success story or some "don't give up" nonsense. Neither helped me.
My biggest mistake was treating revenue as cash. We were growing on paper, but the bank account never backed it up. I was selling on credit, collections had stretched to 90 days, and I was paying suppliers upfront. I assumed that gap would close eventually. It didn't.
My second mistake was not measuring the ROI on the money I spent to grow the business. We ran ads, sales went up, so I figured it was working. Looking back, most of those increased sales came from customers who already knew us. When I cut the ads, sales didn't drop. So for two years, I was just remarketing my own product to my existing customers.
The third thing is this: I delayed the bad news. Both to my partner and the team. If I had spoken up three months earlier, we could have downsized and kept going. Instead, I spent those three months hoping "maybe it'll get better."
If anyone has questions, I'll answer them. If there's a lesson to be learned, go ahead, I'd like to read it too.