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You did an export, customs procedures are super complicated, nobody explains it step by step, we finally figured it out

GGürkan A***Member
Job title
Studio Founder
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Software
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chain store
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Jul 2024
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139
#1

Our first product got demand abroad. The customer asked, 'can you export?' I said yes, but I hadn't learned how to do it. Going to Customs bringing the title deed, providing serial numbers, getting the international license... I asked questions about every single step separately.

The procedure turned out to be very complicated. I hired a Customs Broker, but the cost was 500 lira upfront + 200 per shipment. I sent 3 shipments in a week, total customs cost came to 1100 lira.

Then I learned: I needed to follow the steps of the insurance policy, document approval Packing List, Invoice, and the Customs Broker you know. It's smoother now, but it was really hard at the beginning. For those who will export: if you don't arrange a Customs Broker properly, you end up with extra costs.

BBurak O***Member
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Operations manager
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Jewelry
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early-stage startup
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192
Most Helpful#2

Export procedure: 1- Hire a Customs Broker (200-300 lira per shipment), 2- Find the Harmonized Code of your product (for the legal definition of the goods), 3- Prepare Invoice, Packing List, Insurance Policy, 4- Notify Customs, 5- Wait for inspection, 6- Exit. This procedure is similar in all countries. Calculate the cost and pass it on to the customer.

HHüsniye K***ExpertCommunity member
Joined
Jul 2025
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1
#3

i did exports too bro, customs seemed very complicated at first. i hired a broker, it cost money but it was easier. now on my third shipment i know customs well now. your flow is high but it gets done

JJülide A***MemberCommunity member
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Aug 2024
Message
1
#4

When starting exports: 1- Find a Customs Broker (ask which sector they work in) 2- Determine the Harmonized Code of the product (ask for expert help), 3- Choose an insurance company (write a ready listing), 4- Allow 2-3 extra days per shipment (for customs procedures), 5- Tell the customer the costs upfront

AAlper C***Expert
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Customer service representative
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Software
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cooperative
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Dec 2023
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74
#5

I'm curious: which country was that customer from? Because there are different procedures for EU countries and third countries. Where did we export to?

VVildan B***Member
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Production planning
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Doki · Mobile app · 2023

#6

Bro, you took a very solid step when you started exporting! Customs procedures are one of the hardest parts in Turkey but it's very normal once you're informed. Your second customer went easier, right?

Correction: I misremembered the figure, it was a bit lower.

FFiliz U***Member
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Social media manager
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Consulting
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two-branch business
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Sep 2025
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1
#7

Legal compliance in export transactions: 1- VAT-free sales, 2- Customs exit document, 3- Insurance (usually covered by the buyer, but if the seller insures, they set a CIF price), 4- Payment terms (Irrevocable LC, T/T). All of these need to be documented.

DDilara A***Member
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Data entry clerk
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Insurance
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a company within a holding
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Oct 2024
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99
#8

I was thinking the same thing. Pausing growth to breathe is also a strategy, nobody says that.

BBurcu Ş***Member
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Field sales representative
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medium-sized business
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293
#9

I disagree with you on this point. When making a decision first look at what data you have on hand.

If it's your first time, start small; scaling comes later. Correct me if I'm wrong.

PPolat E***Member
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Technical service technician
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Agriculture
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273
#10

I'm curious too.

AArda K***Expert
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Digital agency founder
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120-person company
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198
#11

I agree with this. Start with a small trial; don't commit to everything at once.

If you have questions, write them; I'll answer as best I can.

HHalil A***MemberCommunity member
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Nov 2024
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187
#12

I'll try it.

KKader Ş***ExpertCommunity member
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Mar 2024
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#13

I have a question, don't want to go off-topic though. Most time waste accumulates in tasks waiting for approval.

GGökhan C***Member
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Studio Founder
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Education
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Jan 2023
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64
#14

You're right, I've been down that road too. Any unwritten clause becomes a point of disagreement later, as both sides remember it differently.

If I were you, I'd go this route.

HHande V***New memberCommunity member
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Sep 2026
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318
#15

I didn't know that.

FFerhat G***New memberCommunity member
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May 2026
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180
#16

I went through the same thing two years ago. Extending terms makes customers happy but turns you into a financing institution.

AAycan K***Member
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Store Manager
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Catering
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20-person company
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Mar 2024
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132
#17

Following.

KKaan O***MemberCommunity member
Joined
Feb 2023
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16
#18

Following. Everything goes well for the first three months; problems arise in the fourth.

Second-time founders don't make the same mistakes but find new ones. Hope this helps.

EElif A***MemberCommunity member
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Feb 2023
Message
81
#19

Theres a part I dont understand... The biggest time-waster for us was not knowing who had the final say.

Correct me if I'm wrong.

AAhmet A***Member
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Human Resources Specialist
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Construction
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a company within a holding
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320
#20

You're right.

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