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Lost an old customer, can I win them back?

CCeren K***MemberCommunity member
Joined
Jan 2023
Message
377
#1

I want to ask a question about losing an old customer and whether I can win them back.

BBurak Ö***Expert
Job title
Data entry clerk
Sector
Sports and fitness
Organization type
cooperative
Joined
Mar 2022
Message
104
Most Helpful#2

I have experience with this, I have to say: lost customer win back depends on a few factors. Gather the data first, don't make emotional decisions.

NNazlı U***Member
Job title
Warehouse Manager
Sector
Automotive aftermarket
Organization type
sole proprietorship
Joined
Jan 2024
Message
18
#3

Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...

SSinan Y***VeteranCommunity member
Joined
Jan 2024
Message
243
#4

Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...

LLale Y***MemberCommunity member
Joined
Jul 2025
Message
378
#5

Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...

YYiğit O***Member
Job title
System support specialist
Sector
Insurance
Organization type
cooperative
Joined
Sep 2024
Message
88
#6

Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...

ZZerrin C***Member
Job title
Supply chain manager
Sector
Healthcare services
Organization type
workshop
Joined
Jan 2024
Message
10
#7

Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...

YYasemin K***MemberCommunity member
Joined
Jan 2023
Message
3
#8

Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...

ZZerrin P***Member
Job title
Finance Manager
Sector
Freight
Organization type
8-person team
Joined
Dec 2024
Message
15
#9

Look most business owners make the wrong call in these situations. Be careful hasty decisions often end in regret.

KKader Y***New memberCommunity member
Joined
Jun 2026
Message
26
#10

another perspective: maybe the core issue with winning back lost customers is something else and btw think about it...

VVeli Y***MemberCommunity member
Joined
Feb 2024
Message
8
#11

Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...

Correction: I misremembered the figure, it was a bit lower.

YYağmur A***Member
Job title
Technical service technician
Sector
Healthcare services
Organization type
300-person organization
Joined
Feb 2024
Message
349
#12

Noted, thanks.

KKaan T***Member
Job title
Country Manager
Sector
Food wholesale
Organization type
120-person company
Joined
Feb 2025
Message
74
#13

Saved.

İİlker G***Member
Job title
Board member
Sector
Livestock
Organization type
regional distributor
Joined
Apr 2026
Message
341
#14

Do you think this works at any scale? The biggest time-waster for us was not knowing who had the final say.

Just leaving this note, it might be useful.

EErcan Ç***MemberCommunity member
Joined
Jun 2024
Message
62
#15

Same here.

NNeslihan T***MemberCommunity member
Joined
Nov 2022
Message
226
#16

I've been dealing with this for a long time. Don't hesitate to ask; those who don't ask always pay more.

Of course, it varies if your situation is different.

RRecep Y***Member
Job title
System administrator
Sector
Sports and fitness
Organization type
boutique agency
Joined
Jun 2022
Message
9
#17

There's a common mistake people make when doing this. Don't enter any agreement without an exit plan.

This is my opinion, I'm not claiming it's absolute truth.

OOnur A***ExpertCommunity member
Joined
Nov 2025
Message
64
#18

Here's how it went for us. Mistakes made on the lost customer win back side are usually reversible but expensive.

Hope this helps.

OOsman Ş***Member
Job title
Call center representative
Sector
Printing
Organization type
medium-sized business
Joined
Feb 2025
Message
17
#19

i'll argue the opposite don't get mad. tbh taking notes for two weeks yields better results than a six-month estimate.

that's all sorry if I went on too long.

TTaner V***MemberCommunity member
Joined
Jan 2023
Message
307
#20

I'll try it.

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