Lost an old customer, can I win them back?
- Job title
- Data entry clerk
- Sector
- Sports and fitness
- Organization type
- cooperative
- Joined
- Mar 2022
- Message
- 104
I have experience with this, I have to say: lost customer win back depends on a few factors. Gather the data first, don't make emotional decisions.
- Job title
- Warehouse Manager
- Sector
- Automotive aftermarket
- Organization type
- sole proprietorship
- Joined
- Jan 2024
- Message
- 18
Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...
Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...
Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...
- Job title
- System support specialist
- Sector
- Insurance
- Organization type
- cooperative
- Joined
- Sep 2024
- Message
- 88
Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...
- Job title
- Supply chain manager
- Sector
- Healthcare services
- Organization type
- workshop
- Joined
- Jan 2024
- Message
- 10
Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...
Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...
- Job title
- Finance Manager
- Sector
- Freight
- Organization type
- 8-person team
- Joined
- Dec 2024
- Message
- 15
Look most business owners make the wrong call in these situations. Be careful hasty decisions often end in regret.
another perspective: maybe the core issue with winning back lost customers is something else and btw think about it...
Another perspective: maybe the core issue with winning back lost customers is something else. Think about it...
Correction: I misremembered the figure, it was a bit lower.
- Job title
- Technical service technician
- Sector
- Healthcare services
- Organization type
- 300-person organization
- Joined
- Feb 2024
- Message
- 349
- Job title
- Country Manager
- Sector
- Food wholesale
- Organization type
- 120-person company
- Joined
- Feb 2025
- Message
- 74
- Job title
- Board member
- Sector
- Livestock
- Organization type
- regional distributor
- Joined
- Apr 2026
- Message
- 341
Do you think this works at any scale? The biggest time-waster for us was not knowing who had the final say.
Just leaving this note, it might be useful.
I've been dealing with this for a long time. Don't hesitate to ask; those who don't ask always pay more.
Of course, it varies if your situation is different.
- Job title
- System administrator
- Sector
- Sports and fitness
- Organization type
- boutique agency
- Joined
- Jun 2022
- Message
- 9
There's a common mistake people make when doing this. Don't enter any agreement without an exit plan.
This is my opinion, I'm not claiming it's absolute truth.
Here's how it went for us. Mistakes made on the lost customer win back side are usually reversible but expensive.
Hope this helps.
- Job title
- Call center representative
- Sector
- Printing
- Organization type
- medium-sized business
- Joined
- Feb 2025
- Message
- 17
i'll argue the opposite don't get mad. tbh taking notes for two weeks yields better results than a six-month estimate.
that's all sorry if I went on too long.