- Job title
- General coordinator
- Sector
- Automotive aftermarket
- Organization type
- 20-person company
- Joined
- Oct 2022
- Message
- 18
Doki · Penetration test · 2024
i sell furniture in istanbul. the customer comes to the physical store, sits on the sofa says 'i want this one'. i say 'ok order', i get it from the warehouse via courier. the customer tries it but says 'uh the color is different'! even though its THE SAME SOFA THEY SAT ON IN THE STORE. the customer cries, i cry too.
when this happened i asked the customer: 'you saw it in the store, could it be different without you?' they said 'yes i felt cold at home'. what was i supposed to say? i eat the shipping cost getting it there, and getting it back. second customer same thing, but said 'fabric is dusty'. i don't know if the fabric is dusty or not, i don't understand a damn thing.
right now 3 out of my 10 customers have returned items. i lose labor i lose shipping. when customers ask for a refund i say 'exchange only' 'no money back'. the customer gets angry and writes '2 stars, company is sinking' on online review platforms. what am i supposed to do in this situation?