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60% of my customers fled to the neighboring market, i'm a small shop owner, not a neighbor engaging in unfair competition — what can i do?

YYusuf Ç***ExpertCommunity member
Joined
Feb 2024
Message
419
#1

i've been in this market for over 20 years. my neighbors used to respect me to some extent. but 6 months ago a new market opened 100 meters away, a chain store. that market does 'discounts', i can't. that market sells crepes for 5 crates, i sell for 1 crate, 2 people are waiting. that market does 'online orders', i don't have internet.

60-70% of my customers have left. even my old customers, who used to come for 20 years saying 'hi master, give me barley', have gone now. what did i do wrong? why can't i take out a loan to start from scratch and invest? i'm a small business owner, not a chain. that chain has power, i don't. what am i gonna do now? should we close down, or just give up?

after this incident, i occasionally asked customers, 'hey man, why did you leave me?' the answer is always the same: 'master, it's cheap, fast, clean—we like you but we don't notice the difference.' i guess difference drives people. but i can't create a difference because i don't have commercial power.

TTuğçe Y***Member
Job title
Quality Assurance Manager
Sector
Food wholesale
Organization type
regional distributor
Joined
Mar 2022
Message
329
Most Helpful#2

Legally, you should have a written contract with the customer in this situation. The terms must be clear. Recommendation: a lawyer.

AAhmet M***MemberCommunity member
Joined
Jan 2024
Message
27
#3

If you want to succeed, you have to love the hard part of the job. Don't be sad, learn.

MMetin A***MemberCommunity member
Joined
Jan 2025
Message
160
#4

Bro this is a great opportunity! I mean go and use this 100% right now!

NNuri E***Expert
Job title
General coordinator
Sector
Leather
Organization type
regional distributor
Joined
Feb 2023
Message
386
#5

Questions like this are always the same: decide, do it, either succeed or fail.

SSena M***MemberCommunity member
Joined
Dec 2024
Message
142
#6

man this is so hard... tbh i kept it simple i'm working. you can do it too.

Edit: asked below, I wrote the answer in the second message.

HHavva Ç***Member
Job title
System administrator
Sector
Catering
Organization type
sole proprietorship
Joined
Apr 2023
Message
55
#7

To do this job: 1) Ask the customer. 2) Get the answer. 3) Do it. Easy.

TTolga S***New memberCommunity member
Joined
Aug 2026
Message
112
#8

man i'm in the same situation bro. whatever you're gonna do you'll end up doing it. anyway i guess a solution will be found.

HHavva B***MemberCommunity member
Joined
Dec 2023
Message
4
#9

Data analysis: As demand increases, capacity usually drops by 30-50%. That's your situation. You need to increase capacity.

SSultan T***Member
Job title
Social media manager
Sector
Insurance
Organization type
8-person team
Joined
Nov 2024
Message
19
#10

I was thinking the same thing. When making a decision, first look at what data you have on hand.

The moment you depend on a single client, you no longer set the price. If I were you, I'd go this route.

NNeslihan K***Member
Job title
Customer service representative
Sector
Jewelry
Organization type
a company within a holding
Joined
Aug 2023
Message
405
#11

I'm in the same situation, that's why I'm asking. When the closure decision was made is as decisive as the decision itself.

The real issue isn't the number, but what it's based on. I'm also curious if anyone does it differently.

KKübra Ö***Member
Job title
Front office accounting
Sector
Real estate
Organization type
two-branch business
Joined
Jul 2024
Message
155
#12

youe right.

BBurcu Ö***New member
Job title
Store associate
Sector
Media and publishing
Organization type
40-person manufacturing company
Joined
Sep 2026
Message
2

Doki · Server maintenance contract · 2026

#13

Good call starting this thread.

HHasan E***MemberCommunity member
Joined
Aug 2022
Message
333
#14

Let me share what happened to me; it might be useful. If you don't write this down from the start, it leads to arguments later.

Hope this helps.

RRabia T***Member
Job title
Warehouse Manager
Sector
Media and publishing
Organization type
120-person company
Joined
May 2025
Message
153
#15

I have a question. When making decisions, write down the worst-case scenario too, not just the best.

NNuri U***VeteranCommunity member
Joined
Feb 2024
Message
325
#16

this thred is archived then extending terms makes customers happy but turns you into a financing institution.

corrrect me if I'm wrong.

AAhmet A***Member
Job title
Human Resources Specialist
Sector
Construction
Organization type
a company within a holding
Joined
Apr 2024
Message
320
#17

I have a question, don't want to go off-topic though. If you don't write this down from the start, it leads to arguments later.

Correct me if I'm wrong.

GGürkan Y***Member
Job title
Human Resources Specialist
Sector
Chemistry
Organization type
regional distributor
Joined
May 2023
Message
234
#18

Let me clarify the technical side. Mistakes made on the market customer loss competition side are usually reversible but expensive.

EEmine S***Veteran
Job title
Country Manager
Sector
Tourism
Organization type
chain store
Joined
Dec 2023
Message
1

Doki · Infrastructure migration · 2025

#19

Thanks for posting.

NNeslihan K***Expert
Job title
IT Manager
Sector
Catering
Organization type
chain store
Joined
Jan 2023
Message
40
#20

Do you think this works at any scale? Second-time founders don't make the same mistakes but find new ones.

Correct me if I'm wrong.

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