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I changed the brand name after 2 years — did we lose customers?

ZZeynep A***Expert
Job title
Chief Information Security Officer
Sector
Jewelry
Organization type
300-person organization
Joined
Feb 2023
Message
92
#1

The company name sounded bad, we picked another name. The brand transition was tough but customers followed.

MMustafa O***MemberCommunity member
Joined
Feb 2024
Message
77
Most Helpful#2

Brand change is risky, but beneficial if done correctly. Customer communication and a gradual transition are important.

KKoray Y***Member
Job title
Front office accounting
Sector
Paper
Organization type
family business
Joined
Dec 2024
Message
65
#3

You're right.

GGökhan B***Expert
Job title
Information Security Specialist
Sector
Software
Organization type
8-person team
Joined
Nov 2023
Message
20
#4

do you think this works at any scale? hasty decisions become decisions you have to fix six months later.

correct me if I'm wrong.

GGamze S***Member
Job title
Production Manager
Sector
Advertising and promotion
Organization type
300-person organization
Joined
May 2024
Message
5

Doki · Vulnerability scanning · 2025

#5

I partly agree, partly disagree. The first thing to break as you grow is communication, not the numbers.

Cutting your own salary is a temporary tactic; if it lasts more than six months something will break. Hope this helps.

ÜÜlkü Ç***Member
Job title
Operations director
Sector
Consulting
Organization type
20-person company
Joined
Dec 2023
Message
19
#6

Don't miss this: Mistaking revenue for cash is the most expensive illusion; trust the bank account.

OOkan K***Member
Job title
Store associate
Sector
Healthcare services
Organization type
8-person team
Joined
Aug 2023
Message
5
#7

Let me summarize what's been said so far. The moment you depend on a single client, you no longer set the price.

If you post the result here, it will help others too.

MMert E***MemberCommunity member
Joined
Sep 2024
Message
28
#8

we experienced almost the exact same thing last year but when the closure decision was made is as decisive as the decision itself.

the real issue isn't the number but what it's based on. good luck with that.

ÜÜlkü A***New memberCommunity member
Joined
Jul 2026
Message
70
#9

We need to make a distinction here. Cutting your own salary is a temporary tactic; if it lasts more than six months, something will break.

Trying to do this alone is the most expensive way. Just leaving this note, it might be useful.

EErcan D***Member
Job title
Administrative manager
Sector
Software
Organization type
two-branch business
Joined
Jul 2022
Message
419
#10

Thanks for writing this, that's the right way. Any unwritten clause becomes a point of disagreement later, as both sides remember it differently.

Just because everyone does it doesn't mean it's right.

BBora Y***ExpertCommunity member
Joined
Oct 2025
Message
127
#11

Here's how it went for us. I mean when making a decision first look at what data you have on hand.

Don't hesitate to ask; those who don't ask always pay more.

ŞŞerife Y***MemberCommunity member
Joined
Dec 2023
Message
84
#12

Let's separate the concepts, they're getting mixed up. Mistaking revenue for cash is the most expensive illusion; trust the bank account.

When you try to change everything at once, nothing settles. honestly this is my opinion, I'm not claiming it's absolute truth.

DDoruk Ş***MemberCommunity member
Joined
Oct 2024
Message
218
#13

If I understood correctly, you're saying: The moment you depend on a single client, you no longer set the price.

Good luck with that.

BBekirNew member
Job title
Site Manager
Organization type
a company within a holding
Joined
Oct 2024
Message
28
#14

Absolutely. If I were to add anything: When making a decision, first look at what data you have on hand.

If you post the result here, it will help others too.

EElif B***Member
Job title
Courier coordinator
Sector
Healthcare services
Organization type
a company within a holding
Joined
Dec 2023
Message
228
#15

Could you elaborate on that? Cutting your own salary is a temporary tactic; if it lasts more than six months, something will break.

When you try to change everything at once nothing settles. Just leaving this note, it might be useful.

TTamerMember
Job title
Service network
Organization type
two-branch business
Joined
Jul 2024
Message
78
#16

Great work.

OOnur Ç***MemberCommunity member
Joined
Dec 2024
Message
222
#17

Following. If you get three different answers on a topic, the question was asked wrong.

Proven by experience.

SSılaMember
Job title
Marketplace specialist
Organization type
8-person team
Joined
Mar 2024
Message
138
#18

I agree with this. Second-time founders don't make the same mistakes but find new ones.

I'm also curious if anyone does it differently.

EErcan A***Member
Job title
QA Tester
Sector
Catering
Organization type
medium-sized business
Joined
Dec 2023
Message
5
#19

How did you solve this? When making decisions, write down the worst-case scenario too, not just the best.

When you try to change everything at once, nothing settles.

CCaner Z***Member
Job title
Field sales representative
Sector
Glass
Organization type
two-branch business
Joined
Jan 2024
Message
155
#20

The cheap-looking path usually ends up costing more later. When the closure decision was made is as decisive as the decision itself.

People defend habits, not processes. Resistance comes from there.

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