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Shipping company keeps hiking prices, can i negotiate? is there a volume rebate?

MMustafa Ç***Member
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#1

i've been working with shipping companies in e-commerce for years. but prices go up 5-10% every year. i've absorbed the cost for customers so far but can't take it anymore. can i negotiate with the carrier? do they offer volume rebates?

my monthly orders: 100 local, 150 intercity, total 250 packages. can i negotiate with this volume? what arguments should i use when talking to the shipping company?

İİsmail T***MemberCommunity member
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Most Helpful#2

250 packages/month is a reasonable volume for a carrier. you can definitely negotiate. arguments: 1- 'competitors offered cheaper rates', 2- 'i've been a loyal customer for years', 3- 'if you have a volume commitment, give me a better rate', 4- 'if i don't get a discount or rebate, i'll switch to another company'.

result: volume rebate can be between 5-15%. make sure to get a written agreement. set a minimum volume commitment (guarantee of 250 packages/month), and ask for a 10% discount in return.

Edit: asked below, I wrote the answer in the second message.

EElifMember
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Doki · Incident response support · 2024

#3

i negotiated too bro the carrier first said 'no'. then i said 'ok i'll call the competitor' and they gave me an 8% discount. i just used the threat but it worked. tell them to keep it in writing

YYusuf E***Member
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#4

shipping negotiation: 1- research alternative companies (3-4 options), 2- tell the carrier 'prices are high, i got cheaper quotes elsewhere', 3- ask for a written offer (email), 4- ask for a discount if you give a quantity commitment, 5- make the contract 1 year, then renegotiate

LLevent Ö***Veteran
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#5

on shipping prices: local (short distance) is more profitable for them, so intercity (long distance) is more expensive. rebates are based on volume and commitment. your 250/month puts you in the medium-tier rebate range (5-10%). ask for it, most companies give it.

MMetin Y***Member
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#6

shipping negotiation: when the carrier says 'prices are going up' you say 'dude i'll get it elsewhere'. they feel the pain, then give a discount. :) negotiation works really well.

PPerihan A***New memberCommunity member
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#7

bro don't miss out on negotiating with the carrier! 250 packages give you leverage, use it. negotiate, get a 10% discount, you could save 1-2k lira a month!

OOkan U***Member
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#8

It's rare to find an explanation this clear.

NNazlı E***MemberCommunity member
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#9

Thanks, that was the answer I was looking for.

KKübra E***Member
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#10

I didn't know that. Start with a small trial; don't commit to everything at once.

I'm also curious if anyone does it differently.

KKadir S***Expert
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#11

I have no experience with shipping agreement, so I'm asking. Measure first, then divide. When the order is right, the debate ends.

The answer varies greatly by industry; there is no one-size-fits-all rule.

GGürkan D***Member
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#12

Thanks, this was very helpful.

GGürkan A***MemberCommunity member
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#13

Correct. Processes without records never improve, because you don't know what to fix.

AAyberkExpert
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#14

There's a part I don't understand. The harder it is to reverse a decision the slower you should make it.

If you have questions, write them; I'll answer as best I can.

YYiğit K***Member
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#15

You're right, I've been down that road too. The answer varies greatly by industry; there is no one-size-fits-all rule.

If you post the result here, it will help others too.

NNecati Ç***Member
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#16

If I understood correctly, you're saying: The harder it is to reverse a decision, the slower you should make it.

EEmine G***Member
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Doki · Phishing awareness training · 2024

#17

I'd appreciate it if you shared the outcome. Hasty decisions become decisions you have to fix six months later.

Of course, it varies if your situation is different.

SSinanMember
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Doki · E-commerce infrastructure · 2025

#18

I've been dealing with this for a long time. Start with a small trial; don't commit to everything at once.

This is my opinion, I'm not claiming it's absolute truth.

TTaner Ç***MemberCommunity member
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#19

I'm in the same situation, that's why I'm asking. Don't enter any agreement without an exit plan.

That's all, sorry if I went on too long.

KKader K***Member
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#20

I can't fully agree with this. Most time waste accumulates in tasks waiting for approval.

Splitting your budget without knowing where you're losing users is just throwing money in the dark. Just leaving this note, it might be useful.

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