Our Google My Business profile has 5 reviews (3.5 stars). Very few. Why aren't customers leaving reviews? like does the number of reviews affect local ranking?
If we send customers a message saying 'Leave a review on Google', is it considered spam?
Does the number of reviews on a Google My Business profile affect SEO — how do we get reviews, should we display them on our screen?
Hilal B***Veteran
- Job title
- Graphic Designer
- Sector
- Electrical-electronics
- Organization type
- regional distributor
- Joined
- Dec 2023
- Message
- 17
Most Helpful#2
Google review count and rating are the most important factors for local search ranking (after Domain Authority). A good review profile = higher visibility.
Ways to get reviews: 1) Organic (happy customer does it spontaneously) — best. 2) Email reminder — 'Leave us a review' — within permission scope. 3) SMS — short link. 4) QR code — at the location. 5) Incentive — risky (against Google's rules).
Okan Ş***Member
- Job title
- IT manager
- Sector
- Plastic
- Organization type
- two-branch business
- Joined
- Jun 2022
- Message
- 187
I had 10 reviews with 2 stars it was low. Then we sent a review request to our email list, got 40 reviews in 3 months (4.3 stars)... The ranking rose significantly in local search.
google review ranking effect is high. get organic reviews. btw incentives are risky but email is ok.
Sinan K***Member
- Job title
- Country Manager
- Sector
- Construction
- Organization type
- workshop
- Joined
- Jan 2024
- Message
- 335
Review Collection Strategy: 1. Email: request in post-purchase message 2. SMS: link in transactional message 3. QR code: at the location (receipt, counter) 4. NPS survey: direct 'good' responses to Google 5. Avoid: incentives (Google is against it) 6. Respond: to all reviews (positive+negative)
Meryem A***Member
- Job title
- Logistics planning
- Sector
- Electrical-electronics
- Organization type
- regional distributor
- Joined
- May 2023
- Message
- 62
Email template: 'How was your experience? [Google Review Link] — takes 30 seconds, you'd be helping us.' Short + direct. Send 2-3 times a month (so it doesn't look like spam).
Ferhat A***Member
- Job title
- Co-founder
- Sector
- IT services
- Organization type
- family business
- Joined
- Aug 2023
- Message
- 3
Doki · Server maintenance contract · 2024
If you're going this route sort this out first. btw map listings bring more business than blog posts for most local businesses.
Correct me if Im wrong.
Sena Y***Member
- Job title
- Front office accounting
- Sector
- Healthcare services
- Organization type
- chain store
- Joined
- May 2023
- Message
- 205
I was thinking the same thing. When making decisions, write down the worst-case scenario too, not just the best.
I'm also curious if anyone does it differently.
Yasemin K***Member
- Job title
- Board member
- Sector
- Jewelry
- Organization type
- cooperative
- Joined
- Feb 2023
- Message
- 66
There's one point I'm curious about. Don't trust anyone who gives guarantees; there are no guarantees in this business.
Of course, it varies if your situation is different.
Necati B***Member
- Job title
- Intern
- Sector
- Cleaning services
- Organization type
- 8-person team
- Joined
- Sep 2024
- Message
- 44
Quick summary for newcomers: Speed is a threshold issue; if you're already fast, making it faster changes nothing.
Of course, it varies if your situation is different.
Let me speak from the other side; I'm on the supplier side. Solutions that work at a small scale collapse when you grow; I learned this late.
Koray B***Member
- Job title
- Quality Assurance Manager
- Sector
- Machinery manufacturing
- Organization type
- family business
- Joined
- Sep 2023
- Message
- 279
Doki · Incident response support · 2025
The discussion got scattered let me summarize. Internal linking is the cheapest and most neglected task.
If I were you, I'd go this route.
Exactly like that. The biggest time-waster for us was not knowing who had the final say.
The harder it is to reverse a decision, the slower you should make it. Hope this helps.
Recep Y***Member
- Job title
- Data entry clerk
- Sector
- Jewelry
- Organization type
- workshop
- Joined
- May 2025
- Message
- 3
Let me share my experience. If it's your first time, start small; scaling comes later.
Of course, it varies if your situation is different.
Damla C***Member
- Job title
- Customer Relations Manager
- Sector
- Printing
- Organization type
- 300-person organization
- Joined
- Nov 2022
- Message
- 229