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How to write a product page in e-commerce? Don't copy the text from the manufacturer

MMelikeExpert
Job title
E-commerce Manager
Organization type
boutique agency
Joined
Sep 2023
Message
178
#1

I'm an e-commerce manager. Let me start with the numbers, I'll comment later.

We have thousands of products in our catalog. Some are live with the description from the manufacturer, some with descriptions we wrote ourselves. Same category, similar price range.

Products with our own descriptions have significantly higher search traffic and add-to-cart rates. The difference isn't small, it's multiples.

The reason is simple: the manufacturer's text is the same on hundreds of sites. It's impossible to rank with that text because a hundred other sites are using the exact same sentence.

So what should you write? The structure that works for us is: what the product does in the first two sentences, technical specs in a table, who it's suitable for and who it's not suitable for in separate sections, and FAQs.

I want to emphasize the last point: the "who it's not suitable for" section lowered our return rate. We thought it would reduce sales, but it didn't.

SSılaMember
Job title
Marketplace specialist
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8-person team
Joined
Mar 2024
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138
Most Helpful#2

Let me confirm this from the marketplace side and add a distinction.

Product descriptions work differently on marketplaces than on your own site. There, search is done through the marketplace's own engine, and the title is the most decisive field.

What should be in the title, in order: brand, product type, distinguishing feature, size or volume. That's the order people search in.

The description section works more for persuasion than for ranking. There too, what makes the biggest difference, as Ms. Melike said, is honest limitations: what it doesn't do, who it's not for.

Also, visuals: on marketplaces, the first image does more work than the text. White background, product centered, absolutely no text on the first frame.

AAslıMember
Job title
Product photographer
Organization type
early-stage startup
Joined
Jul 2024
Message
76
#3

I'm a product photographer, here's what happened with us, let me leave a practical list from the visual side.

The first image should show the product alone, plain background. The second image should give scale — product in hand, on a table, in use. The third image should be a detail shot, showing texture and material. The fourth image should show the box contents.

This ranking lowers the return rate because the customer knows what they're getting. Most returns happen because "I didn't understand the size."

Also for small businesses shooting with a phone: by the window, during the day, no direct sunlight. It gives better results than studio lighting and it's free.

GGülMember
Job title
Fashion brand
Organization type
40-person manufacturing company
Joined
Nov 2023
Message
128
#4

As a fashion brand, I have something to add to this because returns are our biggest headache!

We put the size chart right on the product page, not on a separate page. Just this change alone made a difference.

Then we did one more thing: we listed the model's height and the size they're wearing. Like "Model is 1.72m tall and wears a Medium." It's a very simple sentence but it helps the customer visualize themselves in it.

We also state whether the product is stretchy and how thick it is now. Anything that can't be understood from the photo comes back as a return!

YYakupMember
Job title
Cargo operations
Joined
Jun 2024
Message
82
#5

Let me add something about returns from a logistics perspective, because the cost is usually underestimated.

The cost of a return isn't just the return shipping fee. Inspecting the product, repackaging it, restocking it, and the fact that it can't be sold during that time are also costs. For seasonal items, this delay can render the product completely worthless.

So lowering the return rate by one point is more profitable for most stores than advertising with the same budget. But nobody thinks of returns as part of their marketing budget.

CCanMember
Job title
SEO Specialist
Joined
Mar 2024
Message
172
#6

A technical addition: if writing thousands of products by hand isn't possible, prioritize.

A small portion of the products in your catalog generates the bulk of traffic and revenue. Write those product pages by hand first. Using templates for long-tail products is fine, but the variable part of the template must be truly specific to the product.

Also add structured data: price, stock status, rating score. Properly tagged product pages look richer in search results and the click-through rate increases. Even if the ranking doesn't change, traffic goes up.

Don't delete the page for out-of-stock products either. If the product is coming back, keep the page and add an "out of stock, notify me" option. Every deleted and unredirected page means throwing accumulated value in the trash.

TTaner Y***Expert
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Regional Manager
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Electrical-electronics
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cooperative
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Sep 2025
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3

Doki · Vulnerability scanning · 2025

#7

youre right but dont trust anyone who gives guarantees; theer are no guarantees in this business.

im also curious if anyone does it differently.

OOkanMember
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Bookseller
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Jan 2024
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71

Doki · Server maintenance contract · 2026

#8

I've been down this road, let me tell you. btw discussing numbers without verifying the measurement setup is a waste of time.

A page with low traffic might be reaching the right people. Look at where sales come from. This is my opinion I'm not claiming it's absolute truth.

MMelis Y***Expert
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Call center representative
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Freight
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256
#9

Thanks, that was the answer I was looking for. A competitor's ranking might come from years of accumulation, not just their content.

Correct me if I'm wrong.

UUfuk B***MemberCommunity member
Joined
Sep 2024
Message
114
#10

Timely topic. The harder it is to reverse a decision, the slower you should make it.

Discussing numbers without verifying the measurement setup is a waste of time.

ZZübeyde K***Member
Job title
Purchasing manager
Sector
Sports and fitness
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family business
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Feb 2025
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165

Doki · Corporate website · 2026

#11

my questions are cleared up thanks.

İİsmetMember
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Logistics Manager
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Nov 2023
Message
112
#12

I went through the same thing.

HHande T***Member
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Data entry clerk
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Food wholesale
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workshop
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62
#13

We got stuck at the same point for a while. The answer varies greatly by industry; there is no one-size-fits-all rule.

Proven by experience.

UUğur G***Member
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General coordinator
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Sports and fitness
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20-person company
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11
#14

Same here.

MMehmet G***Member
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Accounting clerk
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Education
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boutique agency
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78
#15

Exactly, and not many people know this. Map listings bring more business than blog posts for most local businesses.

The answer varies greatly by industry; there is no one-size-fits-all rule.

NNevinMember
Job title
Language school
Joined
Apr 2024
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92
#16

I was thinking the same thing. Discussing numbers without verifying the measurement setup is a waste of time.

This is my opinion, I'm not claiming it's absolute truth.

AAyşe K***Expert
Job title
SEO Consultant
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120-person company
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268
#17

Great work. When making decisions, write down the worst-case scenario too, not just the best.

Ranking is the result, search intent is the input. Look at intent first. This is my opinion, I'm not claiming it's absolute truth.

IIrmak Ç***Veteran
Job title
System administrator
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Advertising and promotion
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regional distributor
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Nov 2025
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144
#18

Noted, thanks.

BBurak Can M***Veteran
Job title
Founder · e-commerce
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20-person company
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Apr 2023
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212
#19

I was thinking the same thing. Speed is a threshold issue; if you're already fast, making it faster changes nothing.

Start with a small trial; don't commit to everything at once. That's all, sorry if I went on too long.

HHavva K***Member
Job title
Front office accounting
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Cleaning services
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boutique agency
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145
#20

Absolutely. If I were to add anything: Don't hesitate to ask; those who don't ask always pay more.

Internal linking is the cheapest and most neglected task. Good luck with that.

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