Found a bug on the site, agency said 'warranty period expired' — are they right?

I got it like this too, then asked if there was a written warranty they provided it. But if it wasnt written you cant defend yourself.

Edit: asked below, I wrote the answer in the second message.

Check the quote/contract. If not written, send a written request to the agency: 'how many months is the warranty?' If no answer, a 30-day warranty is assumed (minimum).

Warranty is a legal matter. Turkish law stipulates a minimum 1-year warranty. Even if the agency says 1 month, it might not be legally valid.

warranty is very important, keep it writtn

Saved.

Don't miss this: Processes without records never improve, because you don't know what to fix.

Correct me if I'm wrong.

I'm in the same situation, that's why I'm asking. Processes without records never improve, because you don't know what to fix.

Hasty decisions become decisions you have to fix six months later. If you post the result here, it will help others too.

I agree with this. The real issue isn't the number, but what it's based on.

Access credentials should be opened in the company's name, not personal accounts. Proven by experience.

im a small business let me explain from my side then everyone rushing into warranty period gets stuck at the same point.

corrrect me if Im wrong.

I'm curious too.

noted, thanks but just because everyone does it doesnt mean its right.

if you get three different answers on a topic, the question was asked wrong but anyway proven by experience.

I completely agree. The biggest time-waster for us was not knowing who had the final say.

If you have questions, write them; I'll answer as best I can.

You're right. Hasty decisions become decisions you have to fix six months later.

Proven by experience.

I didn't know that. When making decisions, write down the worst-case scenario too, not just the best.

This approach has a cost, which isn't discussed. The real issue isn't the number, but what it's based on.

That's all, sorry if I went on too long.

The answer above hits the nail on the head. Trying to do this alone is the most expensive way.

There's one point I'm curious about. Access credentials should be opened in the company's name not personal accounts.

Proven by experience.

Let me write how it's done in practice. The answer varies greatly by industry; there is no one-size-fits-all rule.