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Need professional photos for the site — will the agency do this or an external photographer? Who bears the cost?

BBurak Ş***Member
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#1

Agency is designing an e-commerce site. Need 50 product photos. Agency said 'photography isn't included you need to hire an external photographer'. But if the agency knows how the photos will be positioned on the page, aren't they making design decisions?

Finding a photographer is hard too, they all say 'min 2000 TL per session'. When we asked the agency to refer someone they said 'were designers not photographers we dont take responsibility'. But then when the photos arrive they request changes like 'crop this make it wider'.

How do other companies handle this? Does the agency sometimes find a photographer and coordinate? Or is it standard practice for the client to hire their own photographer?

Ultimately someone needs to make money but all the risk is on us. Doesn't the agency employ someone for this?

YYavuzExpert
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Most Helpful#2

Web design and photography are different disciplines and are usually priced separately. However, agencies typically apply two models:

1) Client Model — the client is responsible for finding a photographer. The agency may charge a 'photo coordination' fee to help find one. 2) Agency Model — the agency works with their preferred photographer and bills the client with a mark-up added.

Standard practice: for e-commerce sites (product photos) clients usually send ready-made photos. For corporate sites, the agency can manage the whole process (from shooting to editing).

This should be defined in the contract: 'Will the agency advise on photo selection?' 'Will retouching be done after the shoot?' 'How many hours of shooting does the basic package cover?' Written answers to these questions should be obtained.

HHüsniye K***ExpertCommunity member
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#3

Same happened to me... The agency said 'you find the photographer', so I hired one for 3000 TL... Then the agency said 'this image is pixelated', I asked the photographer they fixed it for an extra 500 TL... Shouldve shared the issue with the agency but oh well.

OOsman K***VeteranCommunity member
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#4

you need to set aside a photo budget photo shoots add cost to the site. if the agency handles it it's expensive, hiring one yourself is also expensive but more reasonable.

ÖÖmer B***MemberCommunity member
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#5

Photography Responsibility: - Corporate site: agency can manage (higher price) - E-commerce: client sends simple product photos - Recommendation: 'we'll advise, you get it shot' - Cost: shoot 2000-5000 TL, retouching 500-1000 TL - Coordination: agency may ask for +20% mark-up

TTülay A***Member
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#6

Average price for a web design + photography package in Turkey: product photos (50 items) = 3000-8000 TL. Corporate photos (team, office) = 3000-5000 TL. If the agency handles it, a 20-30% mark-up is added.

GGizem Ö***Member
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#7

Quick fix: Consult the photographer at the start of the contract. If they'll coordinate with the agency, make a written agreement. Example: '[Company] will work with the photographer recommended by the agency, retouching and edit negotiations will be subject to agency approval.' Setting a budget is important!

RRabia G***VeteranCommunity member
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#8

Quick summary for newcomers: Everything goes well for the first three months; problems arise in the fourth.

I'm also curious if anyone does it differently.

FFiliz P***ExpertCommunity member
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#9

There's also a measurement aspect to this. The harder it is to reverse a decision, the slower you should make it.

Good luck with that.

KKaan B***Member
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#10

i didnt know that.

HHatice I***MemberCommunity member
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#11

Great work. Every "we'll look at it later" in a meeting means unbilled work.

The answer varies greatly by industry; there is no one-size-fits-all rule. If I were you I'd go this route.

VVolkan A***Veteran
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#12

Let me write how it's done in practice. If it's your first time, start small; scaling comes later.

If you have questions write them; I'll answer as best I can.

AAlper A***MemberCommunity member
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#13

I was thinking the same thing. Most time waste accumulates in tasks waiting for approval.

If I were you, I'd go this route.

MMerve Y***Member
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#14

Three different views emerged they all complement each other. Any unwritten clause becomes a point of disagreement later, as both sides remember it differently.

That's all sorry if I went on too long.

YYağmur S***MemberCommunity member
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#15

Thanks, this was very helpful. Don't hesitate to ask; those who don't ask always pay more.

Processes without records never improve, because you don't know what to fix. Just leaving this note, it might be useful.

OOrhan T***Member
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Doki · E-commerce infrastructure · 2023

#16

We need to make a distinction here. Payment schedules should be tied to project phases, not calendar dates.

Hope this helps.

NNecati T***Member
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Doki · Brand identity · 2026

#17

This thread is archived.

GGamze Y***Member
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#18

I went through the same thing.

CCaner B***MemberCommunity member
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#19

Thanks for posting.

MMelis E***Expert
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#20

You're right, I've been down that road too. If acceptance criteria aren't written, when the work is done is open to debate.

When we decide without measuring, we always end up in the same place. Good luck with that.

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