- Job title
- Graphic Designer
- Sector
- Cleaning services
- Organization type
- chain store
- Joined
- Jul 2023
- Message
- 95
i'm a physiotherapist in ankara, i have a home-based center. 5 years ago clients booked appointments by phone, i kept a memo calendar. 3 years ago i set up an online appointment app, the first 3 months were a nightmare, nobody used it.
Then a week later i said 'the app setup is bad, we're going back'. Later my clients said 'bro put the phone number at the bottom, let us book by phone'. Ok i put the phone number. But i noticed app usage started increasing. 3 months later, clients started using the app themselves because it was 'faster via the app'.
This month i took on 7-8 new patients, they all found me by searching 'physiotherapy + appointment' on a search engine, booked via the app and came in. If i went back to the old system, no client would find me online. But my clients still ask 'can i book by phone too'. I prefer the app because i can type faster, but i don't force it on any client.