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I received the site but don't know how to use it — training?

ÖÖzgür D***Member
Job title
Front office accounting
Sector
Automotive aftermarket
Organization type
20-person company
Joined
Oct 2022
Message
2
#1

Agency left after handover. There are 30 buttons on the site, what does each do? I asked for a training meeting, agency: extra work, cost.

FFiliz Ç***Member
Job title
General coordinator
Sector
Leather
Organization type
medium-sized business
Joined
Jul 2025
Message
13
Most Helpful#2

The training meeting should be part of the handover scope (1-2 hours). If it wasn't, it needs to be noted in the reason for the request.

KKoray T***MemberCommunity member
Joined
Jan 2023
Message
39
#3

Noted thanks.

HHüsniye G***MemberCommunity member
Joined
Jul 2023
Message
22
#4

Correct.

MMerve E***MemberCommunity member
Joined
Aug 2024
Message
44
#5

You're right, I've been down that road too. Ask who prepared the quote and who will actually do the work.

ZZehra B***MemberCommunity member
Joined
Jun 2024
Message
76
#6

I didn't know that.

MMert K***Expert
Job title
Data entry clerk
Sector
Leather
Organization type
40-person manufacturing company
Joined
Jun 2023
Message
18
#7

Let me summarize what's been said so far. Start with a small trial; don't commit to everything at once.

Proven by experience.

FFiliz Ö***Member
Job title
System support specialist
Sector
Furniture manufacturing
Organization type
cooperative
Joined
Jan 2026
Message
88
#8

Saved. Code without setup documentation isn't yours, even if you have it.

If you have questions, write them; I'll answer as best I can.

BBarış I***New memberCommunity member
Joined
Sep 2026
Message
2
#9

This is exactly what we experienced. Access credentials should be opened in the company's name, not personal accounts.

FFatma B***Member
Job title
Project manager
Sector
Media and publishing
Organization type
8-person team
Joined
May 2024
Message
164
#10

Let me speak from the other side; I'm on the supplier side. Solutions that work at a small scale collapse when you grow; I learned this late.

Good luck with that.

UUfuk B***MemberCommunity member
Joined
Sep 2024
Message
114
#11

Exactly like that... Everyone rushing into training and handover meeting gets stuck at the same point.

The answer varies greatly by industry; there is no one-size-fits-all rule. Of course, it varies if your situation is different.

FFatih P***MemberCommunity member
Joined
Nov 2023
Message
1
#12

Thanks, that was the answer I was looking for.

TTolga M***Member
Job title
Courier coordinator
Sector
Sports and fitness
Organization type
300-person organization
Joined
Apr 2024
Message
66
#13

Same here.

TTaner D***Member
Job title
Intern
Sector
Plastic
Organization type
20-person company
Joined
Feb 2026
Message
5
#14

Timely topic.

AAhmet A***MemberCommunity member
Joined
Oct 2023
Message
63
#15

Don't miss this: The answer varies greatly by industry; there is no one-size-fits-all rule.

Mistakes made on the training and handover meeting side are usually reversible but expensive.

SSultan U***MemberCommunity member
Joined
Jul 2025
Message
402
#16

To get into the details: Just because everyone does it doesn't mean it's right.

MMerve A***Member
Job title
Field sales representative
Sector
Healthcare services
Organization type
120-person company
Joined
Jan 2025
Message
280
#17

There's a part I don't understand. Payment schedules should be tied to project phases, not calendar dates.

Access credentials should be opened in the company's name, not personal accounts. If I were you I'd go this route.

HHasan G***Member
Job title
QA Tester
Sector
Printing
Organization type
cooperative
Joined
Mar 2022
Message
8
#18

Let me summarize the topic, since several different answers were given. Mistakes made on the training and handover meeting side are usually reversible but expensive.

I'm also curious if anyone does it differently.

EElif P***New member
Job title
Quality control inspector
Sector
Energy
Organization type
a company within a holding
Joined
Jul 2026
Message
130
#19

I can't fully agree with this. When you try to change everything at once, nothing settles.

CCem E***Member
Job title
Project manager
Sector
Law
Organization type
20-person company
Joined
May 2023
Message
213
#20

Thanks a lot, I'll try it today.

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