- Job title
- Clinic manager
- Sector
- Machinery manufacturing
- Organization type
- medium-sized business
- Joined
- Dec 2023
- Message
- 353
My dad had been in the import business for 30 years, and I took over in 2020 with everything already set up. The first month was great customers were there, money was coming in. But when I looked into the accounting files in the third month it was over my head. Nothing was kept properly, invoices were missing, VAT was wrong and I found out they'd been paying off tax inspectors.
Customers were also loyal to my dad; when they started talking to me, theyd say, 'bro, just do it the way your dad did.' There were no procedures, no system, just agreements over the phone and trust. But I said, 'I dont run things like this,' and asked for written orders and contracts. In the first month, two or three major clients left.
It's been four years now. I cleaned up the accounting sorted out the tax penalties (lawyer fees were through the roof), implemented software, and set up a customer management system. Most of the old customers left but they were replaced by professionally managed clients. tbh i can now run this company to my standards but it's smaller yet solid.