I make handmade leather wallets and bags. About 6 months ago to keep costs down, I started out with a platform offering a free turn-key e-commerce site. In the beginning, my only goal was simply to take incoming orders through a proper website.
Right now I'm averaging 40 orders and about 50,000 TL in monthly revenue. But the limitations of the free tier are really starting to squeeze me. They take a hefty 6% platform commission on every single order, I can't use my own custom domain directly as the main site (it stays as a subdomain redirect), I have to manually text shipping tracking numbers to customers one by one, and the checkout page displays the provider's logo instead of my own brand.
A digital agency I know quoted me 30,000 TL for a custom theme and admin panel setup, plus 2,500 TL a month for ongoing technical support. At my current revenue should I leave the free platform and move to a professional agency or a paid independent platform? How should I compare the migration costs against platform commissions?