we run an e-commerce brand selling home textiles and decor products in the US market but last month we sat down with an agency; they told us our current UI is outdated and that our conversion rates would skyrocket with a modern setup, pitching a comprehensive redesign quote of 45,000 dollars. honestly while our old site looks a bit clunky visually it pulls in around 60,000 organic visitors a month, and that traffic forms the backbone of our revenue.
the prototypes the agency put together look truly sleek then i mean but as I read horror stories on forums and industry groups about brands whose organic traffic got cut in half after rolling out a new design—taking months to recover—I've started getting seriously worried.
i’d love to hear concrete before-and-after numbers from anyone who’s been through this recently. did you suffer traffic drops even while keeping your URL structure intact? did the bump in conversion rate offset the traffic loss or were there points where you wished you’d neveer touched it at all?