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Search engine optimization (SEO): Our agency only speaks in jargon — what should I look for as the owner?

DDeniz B***VeteranCommunity member
Joined
May 2025
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243
#1

We are a 12-person manufacturing company based in Hannover producing industrial kitchen equipment and stainless steel countertops. For about 8 months now, we've been paying a local digital marketing agency an SEO budget of 1,300 Euros a month. At the end of every month, I get a 25-page PDF report packed with dozens of buzzwords like crawl budget, canonical tags, impression gains, domain authority, and technical audit scores.

I'm sick of listening to these terms in meetings and just nodding along without understanding a thing. Worse yet, there's been no noticeable uptick in quote requests or phone calls coming into the workshop. We've spent 10,400 Euros in eight months, and I can't tell if we're actually making progress or just spinning our wheels.

It's time to renew the contract. As a business owner, what should I be tracking throughout the search engine optimization process without getting bogged down in technical details? What tangible indicators can I use to verify that the agency is actually doing real work and not just burning our money?

NNeşe A***Member
Job title
Content agency
Organization type
early-stage startup
Joined
Mar 2024
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106
Most Helpful#2

Short answer: Search engine optimization is the technical content and authority-building process of getting your website to rank at the top of unpaid search results for terms your target audience searches for thereby bringing qualified leads to your site. As a business owner, you don't need to memorize technical terms; all you need to know is whether their work translates into quote forms phone calls, or revenue for your business.

To properly hold your agency accountable, focus on just these three core metrics in the monthly reports: 1) Qualified organic traffic: Are visits from searches directly related to your products actually growing rather than just raw visitor counts? 2) Conversions: How many of the visitors from organic search filled out a quote form or clicked your phone number? 3) Keyword rankings: Has your site moved closer to page one for high-intent keywords that actually make money in your industry?

In your next meeting with the agency, put these direct questions on the table: Which product pages did you update content for this month, what technical issues hurting user experience did you fix, and what reputable industry backlinks did you secure for our site? If they dodge these questions with more technical jargon instead of showing concrete links and written copy, your smartest move is to stop the budget and end the contract.

AAslı K***ExpertCommunity member
Joined
Oct 2022
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91
#3

Eight months is plenty of time for a B2B manufacturer to see clear, tangible results. If you haven't received a single new customer or quote request, the agency probably never bothered researching your industry's search behavior. They're just fixing minor backend technical glitches to pad their reports.

HHüseyin T***Veteran
Job title
Clinic manager
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Food wholesale
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early-stage startup
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Jun 2024
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378
#4

Give the agency these three conditions at your next meeting: 1) Strip out all technical jargon from the PDF report and show only organic form conversions. 2) Provide a single table showing where you rank on search engines for your core product lines. 3) Commit to a clear action plan for the next three months aimed directly at driving revenue.

OOsman U***Member
Job title
Secretary
Sector
Food wholesale
Organization type
cooperative
Joined
Dec 2024
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312
#5

We run a similar machinery parts manufacturing business in Stuttgart. Starting with 1,500 Euros a month, we began getting at least 4 serious corporate quote inquiries every month starting around month six. Zero movement in eight months is definitely not normal, total waste of money.

VVildan Ş***MemberCommunity member
Joined
Nov 2023
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17
#6

Agencies' favorite tactic is flaunting impression counts and claiming growth. Who cares if you rank first for a keyword that brings zero paying customers? In your line of work, if 150 people hit your site each month searching the right terms, your workshop would be flooded with orders. Don't fall for vanity impression metrics.

BBurak A***Member
Job title
IT manager
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E-commerce
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early-stage startup
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May 2023
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126
#7

ask for your search console access, if the agency won't give it to you then something's definitely off then btw head over to the performance tab and look at the last eight months if clicks haven't gone up you're throwing money away, simple as that.

AAylinMember
Job title
CRM and email
Organization type
300-person organization
Joined
Jun 2024
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118
#8

Email the agency first thing tomorrow and ask for the list of inbound leads driven by organic search. If basic goals like this aren't even configured in their analytics dashboard, cancel the contract immediately without renewal.

LLale Y***Member
Job title
Social media manager
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Software
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120-person company
Joined
Aug 2024
Message
377
#9

We're about to have a new website built as well, should search engine optimization be tackled from day one or does it start months after launch? like can't the site owner track the keywords in this report themselves?

Correction: I misremembered the figure, it was a bit lower.

FFurkan A***Veteran
Job title
Supply chain manager
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Education
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boutique agency
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Oct 2023
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1
#10

Noted, thanks.

NNuri K***Member
Job title
Product Manager
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Real estate
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sole proprietorship
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Apr 2023
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3
#11

Let me summarize the topic, since several different answers were given. Any unwritten clause becomes a point of disagreement later, as both sides remember it differently.

Taking notes for two weeks yields better results than a six-month estimate. Correct me if I'm wrong.

ÖÖmer N***MemberCommunity member
Joined
Jun 2022
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62
#12

My perspective changed after experiencing that. Ranking is the result search intent is the input. Look at intent first.

Solutions that work at a small scale collapse when you grow; I learned this late. Just leaving this note, it might be useful.

TTülay B***Veteran
Job title
Human Resources Manager
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Seafood
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300-person organization
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Jan 2023
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35
#13

I went through the same thing.

ZZehra B***MemberCommunity member
Joined
Jun 2024
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76
#14

Correct.

MMehmet I***MemberCommunity member
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May 2024
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3
#15

There's a part I don't understand. Everything goes well for the first three months; problems arise in the fourth.

Hasty decisions become decisions you have to fix six months later. This is my opinion, I'm not claiming it's absolute truth.

RRıdvan Ö***MemberCommunity member
Joined
Apr 2025
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5
#16

We got stuck at the same point for a while. Trying to do this alone is the most expensive way.

Any comment made without a control group is just a guess.

HHande A***MemberCommunity member
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May 2023
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377
#17

Timely topic.

MMuhammetNew member
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Association manager
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Oct 2024
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34

Doki · Corporate website · 2025

#18

this is exactly what we experienced.. then like speed is a threshold issue; if youre already fast, making it faster changes nothing.

NNazlı A***MemberCommunity member
Joined
Oct 2025
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58
#19

i'd say don't rush but honestly the harder it is to reverse a decision the slower you should make it.

if I were you, Id go this route.

SSena Y***Member
Job title
Front office accounting
Sector
Healthcare services
Organization type
chain store
Joined
May 2023
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205
#20

Thanks for writing this, that's the right way. Don't trust anyone who gives guarantees; there are no guarantees in this business.

Trying to do this alone is the most expensive way. If I were you, I'd go this route.

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