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Spent 3k on Instagram ads, got 2 orders — is this normal, what should I benchmark against?

HHasan S***MemberCommunity member
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Jan 2024
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114
#1

we sell specialty roasted packaged coffee and brewing gear in the US makret through our e-commerce site. our average order value on the site hovers around 60 dollars. to bring in new customers, we allocated a 3,000-dollar budget for Instagram ads last month and ran the campaign for two weeks.

at the end of two weeks, we saw a total of just 2 completed orders in the dashboard. so we basically spent 3,000 dollars to make 120 dollars in revenue; customer acquisition cost came out to 1,500 dollars per order. clicks and profile visits in the ad dashboard didnt look terrible, but incoming traffic left the site without buying.

is this kind of result considered normal at this scale and budget? should we kill the ads entirely, or what metrics across target audience AOV, and landing page should we benchmark before deciding to keep going?

AAdemMember
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Agricultural Consultant
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82
Most Helpful#2

Short answer: Spending 1,500 dollars per order on a product with a 60-dollar AOV is absolutely not normal and requires immediate action. This isn't caused by an insufficient ad budget; it stems from the wrong campaign objective, a mismatched audience, or serious technical friction in your purchase funnel.

The first thing you need to check is your campaign optimization objective. If you set up the campaign targeting 'Traffic' or 'Reach', the ad algorithm will simply find users who tend to tap screens and visit sites but never buy anything online. For e-commerce, you must choose 'Sales' or 'Conversions' directly and optimize the pixel for purchase events.

Second, audit your purchase funnel with actual numbers. Out of that 3,000-dollar spend, how many unique sessions hit the site, how many added to cart, and how many reached checkout? If adds to cart were high but orders stayed at 2, you're dealing with unexpected shipping fees at checkout, surprise taxes, or a payment gateway issue rejecting international cards.

Don't scrap the campaign entirely, but immediately dial the daily budget down to the 30-40 dollar range. Narrow down to a more specific coffee-drinker audience, and review mobile load speed and trust signals on the product page. Do not scale the budget back up until your cost per add-to-cart drops to the 15-20 dollar range.

HHasan E***Member
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Secretary
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Retail
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20-person company
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Sep 2023
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59
#3

We sell in the same niche with a 55-dollar AOV. Our acceptable CPA ranges between 18 and 22 dollars. If you're spending 1,500 dollars per order, either your pixel targeting or your store's checkout flow is completely broken.

NNazlı Ş***New member
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Product Manager
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Doki · Infrastructure migration · 2023

#4

Have you tested your conversion pixels on both the browser and server sides? Is there any chance there were more ad-driven orders logged in the store database while the dashboard only showed 2? Cookie restrictions can cause the dashboard to severely underreport data.

GGamze K***Member
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Accounting Manager
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Doki · E-commerce infrastructure · 2026

#5

How many unique clicks did the dashboard report for that 3,000 dollars and what was your CPC in cents? What's the average time on site for those visitors? Without knowing those two data points, there's no way to tell whether the issue is the creative or the site itself.

ÖÖmer I***MemberCommunity member
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Nov 2024
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#6

Pause the budget right now. Open an incognito tab on your phone go to the product page from the ad, add it to cart, and go all the way through to checkout. Most of the time, high shipping costs slapped on at the end or forced account creation kills the sale on the spot.

HHakan Y***Member
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#7

Running a traffic campaign and expecting a 60-dollar coffee bag to sell itself is the most expensive hobby in digital marketing. The algorithm gave you exactly what you asked for: thousands of curious link-clickers, zero buyers.

KKemal K***Veteran
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Software developer
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family business
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Doki · Interface design · 2026

#8

Before turning the ads back on, check these three benchmarks: 1) Landing page view rate (at least 75 percent of clickers should wait for the page to load). 2) Add to cart rate (at least 4 percent of visitors should add to cart). 3) Checkout abandonment rate (at least one-third of people who initiate checkout should complete the order).

RRecep S***MemberCommunity member
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342
#9

For habit-based consumables like coffee, closing a cold audience on the very first touchpoint is tough. People want to see the brand, roast freshness, and reviews first. Instead of dumping your entire budget into a single direct-response campaign, you need to stage your funnel.

İİlknur E***MemberCommunity member
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#10

3,000 dollars is a painful lesson for a beginner sorry you had to deal with that. But at least you now know there's something on the product page or in your offer that fails to convince cold traffic. Lower the budget and test each step individually.

TTolgaNew member
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Developer
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41
#11

Same here. When you try to change everything at once, nothing settles.

Just leaving this note, it might be useful.

BBeren V***Member
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Advertising and promotion
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#12

It's rare to find an explanation this clear. tbh trying to do this alone is the most expensive way.

A competitors ranking might come from years of accumulation not just their content... If you have questions write them; Ill answer as best I can.

KKadir G***VeteranCommunity member
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Feb 2023
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14
#13

Yes, that's exactly how it is with instagram ad costs. Internal linking is the cheapest and most neglected task.

If I were you, I'd go this route.

FFeyza A***VeteranCommunity member
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Jul 2023
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#14

This is exactly what we experienced. Taking notes for two weeks yields better results than a six-month estimate.

Internal linking is the cheapest and most neglected task. Just leaving this note, it might be useful.

ÖÖzgür C***MemberCommunity member
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Feb 2026
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#15

My questions are cleared up, thanks. I mean when we decide without measuring we always end up in the same place.

I'm also curious if anyone does it differently.

NNilMember
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a company within a holding
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156
#16

My question might sound amateurish sorry about that. When you try to change everything at once, nothing settles.

Discussing numbers without verifying the measurement setup is a waste of time. Just leaving this note it might be useful.

RRecep K***MemberCommunity member
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Apr 2022
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6
#17

Let me speak from the other side; I'm on the supplier side. Don't trust anyone who gives guarantees; there are no guarantees in this business.

Just leaving this note, it might be useful.

DDamla K***MemberCommunity member
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Jun 2023
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294
#18

I didn't know that.

SSena Ç***Member
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#19

Thanks that was the answer I was looking for. Just because everyone does it doesn't mean it's right.

ŞŞerife U***Member
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early-stage startup
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#20

My questions are cleared up, thanks. Processes without records never improve, because you don't know what to fix.

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