We are a 9-person team based in Lyon providing B2B order management software to enterprise clients. We're about to sign an integration contract worth around 45,000 EUR per year with a major retail chain operating across France. However, as part of their third-party vendor audit, their procurement and infosec teams just handed us a massive questionnaire.
The item giving us the biggest headache is that we need to provide an approved vulnerability management policy document. We don't have a full-time cybersecurity specialist or compliance manager on staff; our technical team consists of 4 developers and 1 DevOps engineer. If we just download a generic French or English template off the internet and slap our company name on it, will we pass the audit, or are these documents directly cross-referenced against operational workflows?
Legally and technically, what is the bare minimum content this document should have? Who should be assigned as the document owner, and what process should we set up so we're not caught empty-handed when auditors ask for proof that this policy is actually enforced down the road?