How should the division of labor work when preparing a customer satisfaction survey with a freelancer?

Make sure to include these deliverables in the contract: 1) Maximum of 3 rounds of question revisions. 2) Completed mobile and desktop testing of the survey form. 3) Delivery of the raw data spreadsheet and an executive summary report in the company's format. 4) Confirmation that the specialist deleted all temporary files held once the analysis is done.

Create the account on the survey platform using your own company email and enable 2FA. Give the freelancer only the 'Form Designer' role. If you disable export permissions once response collection begins, you'll prevent them from downloading customer data.

Two years ago, we worked with a researcher who used an off-the-shelf template. The questions sent to our clients were so rigid and corporate that only 35 out of 800 people actually filled it out. In B2B, a factory manager buying packaging won't bother with cookie-cutter questions. Let the expert structure the questions, but definitely tweak the wording so it sounds like it's coming straight from you.

If reporting isn't included in that 18,000 TL budget, paying just to have questions written doesn't make much sense. There are hundreds of validated survey templates online. If you're hiring outside help, the real money should go to cross-tabulating the responses and building an actionable business plan, not just drafting questions.

Make sure to sign a Non-Disclosure Agreement (NDA) and a Data Processor Commitment under KVKK with the freelance specialist. If customer contact details are to be shared, the presence of explicit consent or legitimate interest grounds must be legally evaluated.

Definitely don't hand over your customer list; send the survey link from your own email system, and let the specialist only review the incoming responses.

The packaging industry is very fast-paced lead times are everything. Tell the specialist this upfront so that instead of generic satisfaction questions they write clear ones focused on whether orders shipped on time.

Edit: asked below, I wrote the answer in the second message.

Correct in theory, but it doesn't work that way in practice. Solutions that work at a small scale collapse when you grow; I learned this late.

I'm also curious if anyone does it differently.

There's a part I don't understand. Don't hesitate to ask; those who don't ask always pay more.

Proven by experience.

Three different views emerged, they all complement each other. Are you looking for a partner or a co-founder? They are two different things.

Hasty decisions become decisions you have to fix six months later. If you have questions, write them; I'll answer as best I can.

My perspective changed after experiencing that. Everything goes well for the first three months; problems arise in the fourth.

Do a small three-month project before talking stocks, so you see each other. I'm also curious if anyone does it differently.

i'm curioous too.

Following.

Could you elaborate on that? like the biggest time-waster for us was not knowing who had the final say.

I'm also curious if anyone does it differently.

Thanks for posting. If you don't write this down from the start, it leads to arguments later.

I'm also curious if anyone does it differently.

Let me summarize what's been said so far. If decision-making authority isn't defined, it causes daily issues, not just during exits.

If I were you, I'd go this route.

I have an objection here. The answer varies greatly by industry; there is no one-size-fits-all rule.

Proven by experience.

I completely agree. People defend habits, not processes. Resistance comes from there.

Solutions that work at a small scale collapse when you grow; I learned this late. If you have questions, write them; I'll answer as best I can.