- Job title
- Accounting clerk
- Sector
- Software
- Organization type
- family business
- Joined
- Aug 2025
- Message
- 2
we run a 12-person B2B logistics operation based in Chicago and need to handle our customer support workflows. we are tired of paying $60-70 per user every month for market-leading off-the-shelf helpdesk software. we found two solid open-source ticketing codebases under MIT and AGPL licenses but we agreed with a freelance deeloper and are about to shake hands on a $7,500 budget to deploy one of these cores to our server and build custom modules connecting it to our order tracking system.
however an issue came up during the contract phase that has us worried but like the developer claims they will retain copyright over the custom integrations and admin panels built from scratch on top of the open-source core, offering us only a non-exclusive license to use it. frankly I'm worried we won't be able to touch the code or that our data will be held hostage if we ever part ways.
legally speaking how should ownership of the custom modules, database schema, and customer records built on an open-source framework be structured in the contract? what should we look out for to guarantee clean handover and maintenance terms once the job is done?