We are a 14-person company distributing spare parts for medical devices in Ankara İvedik OSB. Since our current website is very outdated, we shook hands with a local digital agency on a 140,000 TL budget to revamp our corporate identity, make our product catalog filterable, and integrate a quote request form.
The agency sent us a 3-page standard service agreement to sign. Reviewing the text, I noticed very open-ended phrases like "The website will be delivered," with almost zero specifics. Crucial matters like how many rounds of revisions we get, who owns the source code, and how long post-launch bugs will be fixed free of charge aren't even mentioned.
I'd really appreciate input from anyone who has had contract disputes with agencies before or managed this process from a legal and technical standpoint. What must-have checklist items should be in a website contract so we don't get burned?