- Job title
- Official account
- Sector
- Cybersecurity and digital
- Organization type
- Doki
- Joined
- Mar 2023
- Message
- 310
We run a 6-branch cafe and restaurant business. Two years ago, we ditched paper menus and put QR code stickers on acrylic stands across all tables. Customers scan the code with their phones to view the menu, and they can even complete payments right through that screen if they choose.
Last week at one of our locations, an attentive customer noticed a very professionally made transparent sticker placed directly over the table's QR code. When scanned, it loaded an exact replica of our menu page and asked for credit card details before placing an order. We immediately checked all 140 tables across our branches and found similar stickers on three other tables.
This has made us incredibly nervous; customer trust took a hit and we narrowly dodged a severe reputational disaster. As a business, how can we ensure QR code security both technically and operationally? What specific types of risk are we facing, and how can we train our staff to counter these threats?