we run a small New Jersey-based e-commerce brand selling home textiles with a monthly ad spend between 4,000 and 5,000 dollars. for the past few months the sales reported in our ad platforms and the order numbers in our backend just havent been matching up. our ad agency says standard client-side browser tracking is no longer sufficient and that ad blockers and browser privacy restrictions are causing data loss.
their proposed solution is migrating to a GA4 server-side tracking setup but however they're quoting a one-time 1,200-dollar setup fee plus around 120 dollars a month for cloud server hosting and maintenance.
for a busniess at our scale, does this extra expense actually deliver a noticeable return? tbh or is this just an unnecessary add-on the agency is pushing to inflate billings? if anyone has made this switch with a similar budget I'd really appreciate hearing your experience.