- Job title
- Project manager
- Sector
- Accounting & advisory
- Organization type
- medium-sized business
- Joined
- Oct 2022
- Message
- 246
We run a commercial HVAC and refrigeration service company in and around Lille. I have 3 field techs on the road and one colleague in the back office handling intake and billing. On average, we do about 10 service calls a day for repairs, regular maintenance, or parts replacement. Since day one, we've used 3-part carbonless paper work order pads; the tech notes the parts replaced and labor hours on-site, and the customer signs it.
But between techs misplacing paper sheets in their vans, unreadable handwriting, and delays reporting the exact refrigerant amounts used our billing is running 2-3 weeks behind. It's starting to hurt our cash flow. We're only in our second year, so we can't justify jumping into an 80-100 EUR a month field service software subscription right now.
Is it realistic to build a completely free work order software setup where techs capture customer signatures and log parts on their phones, and our office staff can turn that straight into an invoice? Where do free solutions hit a wall with 3 techs?