I was having my morning coffee when someone called saying 'bro my computer froze'. Then another person. Then 5-6 computers at once in the same state. There's red text on the screen: something like 'Your Files Are Encrypted, Pay 0.5 Bitcoin', not in Turkish. There's a phone number and email address, explaining the payment system. The whole file folder is locked, nothing works.
We have 50 computers on our network, now 15 of them have the same issue. I don't have a network admin, when I checked all files show 'locked' status. The data is important, I don't want to lose it. I checked if I have cyber insurance yes I do, but I don't know the claim process.
I'm gonna cut the internet connection but users want to keep working. Should I negotiate with the hackers? Or should I just wipe it immediately? I don't know what to do.