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Is it possible to find free work order software that can handle 50 work orders a day?

HHasan G***MemberCommunity member
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144
#1

i run an HVAC and appliance repair service around Valencia and we have 6 technicians out in the field and generate around 45 to 50 work orders a day during peak season. up until now, we've been sending jobs to techs over WhatsApp and collecting paper service slips at the end of the day. but slips get lost, parts tracking slips through the cracks, and invoicing customers ends up taking up to three days, so the whole system has ground to a halt.

when I search online, I see a ton of free work order software. but every single one I look into either locks you out after 15 slips a month or doesnt let the tech capture photos and signatures on their phone in the field. is there a truly free solution that can handle 50 orders a day—either self-hosted on our own server or running in the browser—or are we inevitably going to have to switch to paid software?

ÖÖzgür A***ExpertCommunity member
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Most Helpful#2

Short answer: 50 work orders a day works out to around 1,500 tickets a month, and no cloud provider will give you a mobile app with unlimited technicians at that volume completely free. If you want a permanent free option, you'll need to self-host an open-source ticketing or ERP system; otherwise, you have to budget per user.

The whole point of free cloud tiers on the market is to get you hooked. They usually don't charge for the first 10 work orders or for a single user. At 50 work orders a day, your techs need to log parts, collect customer signatures, and upload photos from the field. Free tiers usually cap file storage at 500 MB to 1 GB; with 6 techs uploading just two photos a day, you'll hit that limit in under two months and your data will be locked.

You realistically have two paths forward. First option is renting a VPS for around 10-15 Euro a month and setting up open-source field service software yourself. You won't have record limits, but backups, server security, and mobile browser compatibility will all be on you. The second option is moving to dedicated industry cloud software in the 15-25 Euro per tech/month range. Considering the operational losses and delayed cash flow caused by paper slips, that cost usually pays for itself within the first two months.

İİlknur A***New member
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#3

If you want to clean up your process before sinking money into software, build your own mini setup using free Google Forms and Google Sheets. The tech logs the parts and customer sign-off through the form and the records feed straight into a single sheet. You can easily manage 50 jobs a day at zero cost until things settle down.

RRabia B***ExpertCommunity member
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#4

Putting 50 work orders a day into free cloud software is a huge risk. One morning they push an update saying 'export disabled on free plan' and your entire customer and warranty history is held hostage. A business running 6 people in the field planning for a zero-Euro software budget just doesn't sound realistic to me.

EEsra A***Member
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#5

We started with free software at a similar volume last year. By month three, once we hit 1,200 work orders, the system ground to a crawl and stopped saving customer signatures. We finally just paid 18 Euro a month per tech for a standard cloud tool; our invoicing time dropped to same-day and collections sped up big time.

HHasan S***MemberCommunity member
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Jan 2024
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#6

hosting open source on your own server sounds great until a tech in the field says the connection dropped then who's fixing the server? btw at 50 jobs a day, if the server goes down the whole shop stops keep that in mind imo.

FFerhat K***Member
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#7

Before making a decision, don't enter data into any program without checking these three things: 1) Does it support at least 1,500 jobs a month to handle 50 orders a day? 2) Does it charge extra for field staff to upload photos from a mobile browser? 3) Can you export your entire job history to Excel anytime you want?

GGamze K***Member
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Doki · E-commerce infrastructure · 2026

#8

Do your techs have constant internet access out in the field, or do they need to work offline in basements or rural spots? Almost none of the free tools support offline caching; the second the connection drops, they won't be able to close out work orders.

SSultan Ö***Expert
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#9

You can spin up open-source ticketing tools in a Docker container on a small VPS. Backed by PostgreSQL, it can easily handle 500 work orders a day, let alone 50. But you definitely need to properly set up the SMTP configuration for email notifications and schedule daily automated database backups.

GGürkan Y***MemberCommunity member
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#10

Ditching paper slips is definitely the right call, I know that chaos all too well. But my advice is not to waste weeks searching for something free. anyway whats really going to grow your business is solid infrastructure; a small monthly software expense will save you from much bigger headaches.

TTuğçe M***Member
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#11

Correct in theory but it doesn't work that way in practice. The real issue isn't the number but what it's based on.

This is my opinion, I'm not claiming it's absolute truth.

RRabia Z***ExpertCommunity member
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#12

To get into the details: Every "we'll look at it later" in a meeting means unbilled work.

Implementing a change request process doesn't slow things down, it speeds them up. If you post the result here, it will help others too.

HHüseyin Y***Member
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Doki · Interface design · 2024

#13

Let me share what happened to me; it might be useful. The harder it is to reverse a decision, the slower you should make it.

If you have questions, write them; I'll answer as best I can.

FFatma G***Member
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#14

following. when you try to change everything at once, nthing settles.

AAycan K***Member
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#15

i feel the same way. tbh if acceptance criteria aren't written when the work is done is open to debate.

trying to do this alone is the most expensive way.

MMehmet A***Expert
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#16

I felt relieved reading this answer, so it's not just me. When you try to change everything at once, nothing settles.

Proven by experience.

NNuri Y***ExpertCommunity member
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#17

There is something to watch out for. The real issue isn't the number, but what it's based on.

People defend habits, not processes. Resistance comes from there. If you have questions, write them; I'll answer as best I can.

MMert E***MemberCommunity member
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#18

i'm curious too. access credentials should be opened in the company's name not personal accounts.

this is my opinion I'm not claiming it's absolute truth.

HHande B***Member
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#19

I'll try it. When making decisions, write down the worst-case scenario too, not just the best.

Hope this helps.

ÖÖmer B***MemberCommunity member
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Dec 2022
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#20

How did you solve this? Payment schedules should be tied to project phases, not calendar dates.

Proven by experience.

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