We run a bakery and cafe in New Jersey with 12 employees. For years I've been planning weekly shifts on printed paper pinned to the back-office bulletin board... I mean i spend at least 4 hours every week building this schedule and juggling time-off requests.
Over the past few months, things have started getting out of hand. Staff swap shifts among themselves without writing it down on the sheet; then no one shows up for the morning rush and we're left scrambling. On top of that because I couldn't easily track who went over 40 hours a week, I've had to pay around $450-$500 a month in unnecessary overtime over the last two months.
I see a lot of free employee shift scheduling tools online. For a 12-person crew like ours, do these free tiers actually get the job done or do they push you to paid plans after unlocking a couple of basic features? At what point does it make sense to upgrade to paid software?